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American Express CMO John Hayes On 'Unstaged,' Social Media, And Their Vast Amount of Data On Concertgoers

John Hayes, chief marketing officer of American Express, has access to more data on the average concertgoer than perhaps any other company. Not only does Hayes know that 40% of AmEx's 102 million cardmembers spend money on music every year, and that AmEx concert pre-sales and exclusive events help sell 4 million tickets a year - he also knows how those music fans spend their time and money around a show.

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