Insight/ Online Media

Social Media For Customer Service: Just Do It!

Social media tools offer far greater customer insight than we could've imagined even five years ago. Instead of just handling inbound calls, customer service reps are actively scouring industry hashtags for possible issues, responding to Facebook posts about products, and thanking customers with immediate replies and occasional discounts and promotions. Social media is quickly changing what's expected in today's customer service world.

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