Building a cross-channel marketing organization requires three processes: creating a cross-channel marketing strategy, integrating cross-channel activity, and measuring a common cross-channel metric. Here's a closer look at what each one involves.
Companies including SiriusXM, Farmers Insurance, and Safeco Insurance are building a solid business case for investing in the customer experience by correlating customer metrics to revenue losses and gains.
Traditional measurement tools handicap marketing managers and force upon them campaign measurment tactics that should have long been abandoned. As advertisers consider new standards for understanding display ad influence, it's important that they recognize ad engagement, and subsequent post-engagement conversions, as a viable metric.
When handled adeptly, customer data can be a marketer's most reliable weapon for reaching customers' buying intentions--and closing sales. Learn five ways to build a data-driven marketing culture that will help you get results.
Branding and awareness are valid, albeit generic, terms that are often used too freely to amorphously describe media objectives. This is the starting point where media investments can begin sliding down a slippery slope.
The chance of arriving at a standard set of social media metrics for every brand is small. Similarly, we should be leery of approaches that advocate measuring social like we’ve measured advertising, or any other communications discipline.
New marketing-measurement methods start from the same point: What can digital offer? But no one asked marketers what they needed. And not just from digital media, but from all media. And that would be. . .
Social media can only deliver results and ROI if it’s used as a tool to solve actual business problems. The most successful social media practitioners making sure to do that rather than just running social media initiatives for the sake of it. Here's how.
Whether you need to measure the ROI of your social media marketing comes down to more than just a simple yes/no answer. Instead, consider the following 10 questions that will guide if, when, and how you should be undertaking social media measurements.