Social Media Today went to the Twitterverse and asked people to fill in a "Social Media for Brands" survey. There are some very interesting responses for anyone in charge of a brand.
As popular as loyalty programs are, they alone are not enough to ensure customer loyalty. In fact, over the past two years, customer loyalty has become increasingly tenuous.
As social media continues to win respect and legitimacy in the hearts and minds of executives across the world and more companies than ever are looking to open up a Facebook page to take their brand “social,” a question that is repeatedly asked by brands is: What is the value of a fan? (or a “liker” in today’s terms).
Advertising builds brands and business. It remains a highly efficient way to say hello and offer a sense of ourselves to potential clients--on a scale we could never achieve in person.
Focusing on creating "Eigen Values" -- self-defining statements, truisms -- forces us to systematically look at things from our perspective as well as from our customers and constantly adjust and refine.
While the tech world obsessed about when Facebook would turn on location and morph into a "Foursquare killer," the social network has quietly become something else: the biggest relationship-marketing provider for many brands.
No matter how well you train personnel, no matter how fervently you monitor all the processes that go into molding a differentiated brand experience, it's almost impossible to guarantee perfect delivery. So it only makes sense that companies are looking at new and clever ways, including experiential branding, to help consumers understand what makes one brand better than another.
The comic book redhead and his pals are ready to transform into a digital brand. “We’re at the beginning of the beginning,” says Jon Goldwater, co-CEO of Archie Comic Publications. “We must morph into a multimedia company.” That includes some mobile initiatives.
JetBlue was special when it started service in February 2000, raising more money than any airline in history at the time and using it to buy new planes with leather seats and DirecTV in every seatback. But after series of setbacks, including last week's fiasco, can JetBlue maintain its promise of bringing humanity back to air travel?
Here are ten infographics illustrating marketing phenomena, from the history of marketing channels to CMO.com's own CMO’s Guide to the Social Media Landscape.