The case for mobile CRM is an easy one to make. Smartphones are now ubiquitous, and the way most people work requires 24-7 accessibility. Not being tethered to a desktop to access customer records is also a plus, if not an outright necessity in some cases. However, as we discussed in part 1 of this series, mobilization is getting to the point when some apps are mobilized -- and they needn't or shouldn't be. Her are signs that your app may fall into this category.