While marketing has risen to the C-level at the majority of asset management and insurance firms--which compete in an environment of consolidation and commoditization--its leaders still struggle to demonstrate a calculable impact on profitability.
Multiple factors can drive changes in leadership, but it's safe to say that today's CMO has never faced a more challenging time. CMOs that fail to keep pace with their competitors and use available customer data to identify and then meet customer needs and preferences will quickly become expendable.
The powerful combination of digital advertising for a digital product in a digital environment has meant that game marketers have a greater ability to measure the effectiveness of their advertising, tracking at least some portion of sales and customer lifetime values in ways that are still elusive to other marketers. Video game marketers can measure the ROI of their online advertising with the detail and precision of direct marketers.
In 2010, the company enabled mobile ads that could be tapped to make a call, speed dial in disguise. Now, Google ads generate more than 10 million calls a month. The hitch? Figuring out how to track the impact mobile advertising has on consumers.
Building a cross-channel marketing organization requires three processes: creating a cross-channel marketing strategy, integrating cross-channel activity, and measuring a common cross-channel metric. Here's a closer look at what each one involves.
Companies including SiriusXM, Farmers Insurance, and Safeco Insurance are building a solid business case for investing in the customer experience by correlating customer metrics to revenue losses and gains.
Traditional measurement tools handicap marketing managers and force upon them campaign measurment tactics that should have long been abandoned. As advertisers consider new standards for understanding display ad influence, it's important that they recognize ad engagement, and subsequent post-engagement conversions, as a viable metric.
When handled adeptly, customer data can be a marketer's most reliable weapon for reaching customers' buying intentions--and closing sales. Learn five ways to build a data-driven marketing culture that will help you get results.
Branding and awareness are valid, albeit generic, terms that are often used too freely to amorphously describe media objectives. This is the starting point where media investments can begin sliding down a slippery slope.
The chance of arriving at a standard set of social media metrics for every brand is small. Similarly, we should be leery of approaches that advocate measuring social like we’ve measured advertising, or any other communications discipline.